Effective Date: When You get started
Overview
Thank you for choosing Forway Service, your trusted eCommerce service provider for digital virtual store management and development. We are committed to delivering high-quality digital services tailored to your business needs. Please read our Refund and Returns Policy carefully before purchasing our services.
Digital Service Policy
Our services are digital and non-tangible, so we do not offer returns like physical products. However, we strive to ensure 100% client satisfaction with our virtual store management and development services.
2. Refund Eligibility
Refunds may be considered under the following conditions:
✅ Service Not Delivered – If we fail to deliver the agreed-upon service within the specified time frame.
✅ Major Technical Issues – If there are significant service defects that cannot be resolved within a reasonable time.
✅ Duplicate Payment – We will process a refund upon verification if you were charged twice due to a system error.
3. Non-Refundable Situations
❌ Completed Services – Once the service has been fully provided and delivered as agreed, no refunds will be issued.
❌ Change of Mind – If you no longer require the service after purchase, refunds will not be granted.
❌ Client-Provided Delays – If delays occur due to incomplete or missing information from the client’s side, refunds are not applicable.
❌ Partial Work Completed – If a portion of the service has been provided, only a partial refund may be considered at our discretion.
4. Requesting a Refund
To request a refund, please follow these steps:
Submit a Request – Email us at [Your Support Email] with your order details and reason for the refund.
Review Process – Our team will review your request and respond within 1-9 business days.
Approval & Processing – If approved, the refund will be processed within 1-5 days to your original payment method.
5. Service Modifications & Revisions
We prioritize customer satisfaction! If you’re unsatisfied with our service, we offer revisions and modifications before considering a refund. Please reach out to our support team for adjustments.
6. Contact Us
For any questions regarding our Refund & Returns Policy, contact us at:
📧 Email: forwaybd@gmail.com
📞 Phone: +8801309012476
