Privacy Policy.

1. Who We Are

Forway Service provides e-commerce management and related professional services. Our general office is at H-233/1 Poba Natun Para, Supura, Rajshahi, Bangladesh. We also use registered addresses in the United States and the United Kingdom as stated on our Contact page.

2. Information We Collect

• Contact details such as name, email address, telephone number and WhatsApp number.
• Booking details, service interests, preferred schedules and messages.
• Account, order, invoice, payment-reference and service-delivery information.
• Technical information such as IP-derived security signals, browser type, referring page and website activity.
• Information you voluntarily provide for marketplace, sourcing, listing, warehouse or account-support services.

3. How We Use Information

We use information to answer enquiries, arrange consultations, deliver requested services, administer accounts and orders, send operational messages, prevent fraud and spam, improve our websites, comply with legal obligations and protect our rights.

4. Legal Bases

Where applicable, we process information to perform a contract or take requested pre-contract steps, comply with law, pursue legitimate business and security interests, and act on consent for optional marketing communications. You may withdraw marketing consent at any time.

5. Cookies and Analytics

Our website may use necessary cookies for sessions and security, plus analytics technologies such as Google Analytics to understand website use. Browser settings can restrict cookies, but essential functionality may be affected. Advertising or non-essential tracking should only be enabled in accordance with applicable consent requirements.

6. Sharing and Service Providers

Information may be shared only as necessary with hosting, email, analytics, booking, video-meeting, payment, marketplace, logistics, professional and security providers. We may also disclose information when required by law or in connection with a business reorganisation. We do not sell personal information.

7. International Transfers

Because we support customers and operations across Bangladesh, the United States and the United Kingdom, information may be processed in more than one country. We take reasonable steps to use appropriate contractual, organisational and technical safeguards where required.

8. Retention

We retain information only for as long as reasonably necessary for enquiries, service delivery, account administration, dispute resolution, security, tax, accounting and legal requirements. Retention periods vary by record type and applicable law.

9. Security

We use reasonable access controls, secure session settings, input validation, rate limits, encrypted transport and administrative safeguards. No internet transmission or storage system can be guaranteed completely secure.

10. Your Rights

Depending on your location, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. We may need to verify identity and may retain information where law permits or requires it.

11. Children

Our business services are not directed to children, and we do not knowingly collect personal information from children without an appropriate legal basis or required authorisation.

12. Third-Party Links

Our websites may link to marketplaces, social networks, booking platforms and other third-party services. Their own privacy policies govern their processing activities.

13. Changes and Contact

We may update this policy when our services, technology or legal requirements change. The current version will be published here. Contact forwaybd@gmail.com, call +880 9639-158196, or visit the Contact Page for privacy requests.